EXPERIENCE THE HUSTLE

What type of Clear Bag can I bring?

Clear bags must be 12” x 12” x 6” or smaller.
All styles of clear bags are acceptable if they are 12” x 12” x 6” or smaller. This includes clear cinch sacks, clear diaper bags, gallon Ziploc bags, etc. Guests will not be allowed to empty and collapse a non-approved bag into a clear bag.

Are Non-Clear Bags allowed?

Non-transparent bags must be 4.5” x 6.5” or smaller, even if you are placing it inside your larger clear bag.

Please Note: Non-transparent bags (4.5” x 6.5” or smaller) are still subject to inspection by security personnel at the gates.

Some Important Things to Know…

• Cameras are allowed (long, telephoto, and detachable lenses are NOT allowed). Video recording devices are NOT permitted.
• Food and beverages cannot be brought inside the gates.
• Empty, clear plastic water bottles are permissible (refilling stations will be available).
• Alcoholic beverages cannot be brought inside the gates.
• All bags are subject to search.
• Umbrellas are permitted through the admission gates but cannot be opened in Grandstands.
• Collapsible strollers are permitted but cannot be used in Grandstands.

The Following Items are NOT Permitted:
Ladders, Scaffolding or other Structures, Lawn Chairs, Firearms or other Weapons, Drones, Scooters, Skateboards, Bicycles, Roller Blades, Large Strollers, Wagons, Coolers, and Metal Water Bottles.

Pets other than disability assistance dogs are NOT permitted.

Where is the Big Machine Music City Grand Prix held?

The Big Machine Music City Grand Prix is held at Nissan Stadium, home of the NFL Tennessee Titans, adjacent to downtown Nashville. (1 Titans Way, Nashville, TN 37213)

When is the Big Machine Music City Grand Prix?

The event takes place August 4-6, 2023. The NTT IndyCar Series race is on August 6th, 2023. The start time of the race is 11:30 am CT.

Gate times for each day are below:

• Friday, August 4th: 9:30 am – 9:30 pm CT
• Saturday, August 5th: 8:30 am – 9:30 pm CT
• Sunday, August 6th: 7:30 am – 6:00 pm CT

Where do we park?

“On-Premises” parking can be purchased by visiting Music City Grand Prix Parking.
Parking in downtown Nashville and walking across the Pedestrian Bridge is highly recommended.

Where are rideshare locations?

Northside of Nissan Stadium – on Woodland Street Bridge at South 1st Street – use for entry at Gates C & D. (Grandstands 1, 2, 3, 8, 9, 10, and the East Club)
Southside of Nissan Stadium – on Crutcher at South 2nd Street – use for entry at Gate F. (Grandstands 4, 5, 6, 7 and the Turn 9 Club)

Where can I buy Tickets?

Tickets can be purchased by visiting musiccitygp.com.

How do I contact the Ticket Office?

Questions can be emailed to tickets@musiccitygp.com. You can also reach a representative by calling (615) 270-8705.

What are the various ticket types I can purchase?

Ticket options for the 2023 Big Machine Music City Grand Prix can be found by visiting musiccitygp.com.

What credit cards are accepted?

MasterCard, Visa, American Express and Discover.
Debit cards linked to Visa and MasterCard are also accepted.

Can I pay by check?

No. We only accept credit or debit cards for online, phone, and box office payments.

Do children need a ticket?

YES. A ticket is required to occupy a reserved seat in the Grandstands. Children 2 years & under are admitted free of charge when seated on a parent’s lap.
If children 2 years & under will be occupying a seat in a Grandstand or other reserved seating areas, then a ticket is still necessary for entry.

Can I purchase Single Day tickets?

All single-day General Admission and Grandstand tickets will go on sale this summer (late June/early July).

All Big Machine Music City Grand Prix tickets will be mobile tickets.

When will I receive my tickets?

The date when tickets will be accessible via the BMMCGP Account Manager and Ticketmaster apps will be announced in the future.

How can I find my tickets?

To find and access your mobile tickets please visit BMMCGP Account Manager. If you need help accessing your tickets, please visit Mobile Ticket Help or Contact Us.

How can I transfer my tickets?

To transfer your mobile tickets please visit BMMCGP Account Manager. If you need help transferring your tickets, please visit Mobile Ticket Help or Contact Us.

How do I receive my tickets if I do not have a Mobile Device?

To set up special accommodations for individuals who do not have a mobile device to access their tickets please email tickets@musiccitygp.com.

Can I leave a ticket for someone to be picked up if they do not have a Mobile Device?

To set up special accommodations for leaving a ticket for someone to pick up at “Will Call” please email tickets@musiccitygp.com.

Where do we sit if we purchased a General Admission ticket?

General Admission tickets provide gate admission and access to the Fan Zone, Nissan Stadium Concourse, and various entertainment areas on the grounds, but DO NOT provide a designated seat location, or Grandstand, Club RPM, East Club, Turn 9 Club, or IndyCar Paddock access. General Admission viewing will be trackside areas where Grandstands do not exist, in front of designated Grandstands and the first level of the pedestrian ramps at Nissan Stadium.

A map with highlighted General Admission areas can be found here.

Does my General Admission ticket grant me access to the concerts?

Yes. All tickets to the Big Machine Music City Grand Prix provide access to the musical performances each day of the event.

Why does my General Admission ticket have a seat number and row?

The seat number and row on a General Admission ticket are for TICKETMASTER USE ONLY. This does not mean you have a designated place to sit. The areas you can access and watch the race with a General Admission ticket are described above.

What’s the best Entry Gate for my Grandstand?

There are several different ways to get to every Grandstand. Become familiar with the entire Big Machine Music City Grand Prix “campus” by downloading a map here.

How are the Grandstands lettered/numbered?

Grandstands are lettered from the bottom row up. The first row (bottom row) in every Grandstand is labeled Row A (this is the ADA row in Grandstands with ADA seating), and each row moving up is labeled B, C, D, etc. (there are no Rows I or O in any Grandstand). The sections are numbered from left to right – when facing a Grandstand, Section 1 will always be on the left. The seats are also numbered from left to right – when facing a Section, Seat 1 will always be on the left.

Where do we sit if we purchased a General Admission ticket?

General Admission tickets provide gate admission and access to the Fan Zone, Nissan Stadium Concourse, and various entertainment areas on the grounds, but DO NOT provide a designated seat location, or Grandstand, Club RPM, East Club, Turn 9 Club, or IndyCar Paddock access. General Admission viewing will be trackside areas where Grandstands do not exist, in front of designated Grandstands and the first level of the pedestrian ramps at Nissan Stadium. A map with highlighted General Admission areas can be found here.

Is there ADA seating available?

Grandstands #1, #5, #6, #7, #9, and #10 on the Big Machine Music City Grand Prix “campus” have ADA seating. ADA seating is Row A in each designated Grandstand, and all ADA seating will be designated as such when purchasing tickets. For all questions relating to ADA seating, please Contact Us. Companion seating is available in all Grandstands where ADA seating is available.

The following information should answer questions regarding accessibility at the Big Machine Music City Grand Prix. If you had any additional questions, contact us via email at ada@musiccitygp.com.

Festival Grounds

BMMCGP takes place in and around Nissan Stadium in Nashville, TN. As in any outdoor setting, you will encounter various types of terrain. At BMMCGP, that includes parking lots, sidewalks, and grassy areas. The area is generally flat with a few small rolling hills. The distance from the rideshare drop off on Woodland St. to the track viewing platform is about 350 yards, and to the furthest viewing location it is about 3/4th of a mile. Understand BMMCGP is a large site. Please plan accordingly for this. There are distances to be covered to get to all the areas and stages on the site, and as with any outdoor setting, rain can impact the conditions.

Access Tent

Access Tent hours are the same as public gate times, and it is located near Gate A. The Access Tent is where guests with disabilities can come to get information and request services. This is also the designated area for recharging wheelchairs, scooters, and other medical devices. Remember, guests use this power at their own risk, and the Big Machine Music City Grand Prix is not responsible for any personal equipment.

Entering the Festival

Parking is limited at the event site, so ride-share drop-off is recommended if you have not already purchased a parking pass for the weekend. You may enter the site through any gate, but below are our RECOMMENDED entrances for easier access to your preferred location…

Rideshare Drop Off Location #1: Woodland St. and S 1st St.

• Enter through Gate B: Bridge Outpost
• Enter through Gate C: GA | Grandstands 1, 2, 3, 4, 5, 9, 10 | East Club
• Enter Through Gate D: Grandstand 8 | Finish Line Suites | Pit Lane Suites | Champions Suites | Interstate Drive Suites | Turn 9 Suites | Turn 9 Club

Rideshare Drop Off Location #3: Crutcher St. and S 2nd St.

• Enter through Gate F: Grandstands 6, 7 | Raceday Hospitality

Accessible Restrooms

There will be accessible porta-johns near the Accessible Viewing Platforms and in key areas throughout the festival grounds. The concourse level of Nissan Stadium is also open during the event and has permanent restroom facilities available.

Accessible Viewing Platforms

The Big Machine Music City Grand Prix will provide elevated Accessible Viewing Platforms for track viewing near the Finish Line and Grandstand 9 on the East side of Nissan Stadium. The Big Machine Music City Grand Prix will also provide elevated Accessible Viewing Platforms for evening concert viewing at the Front of House location in the front of the Main Stage located in Lot R1. These accessible viewing platforms are for guests who use wheelchairs, have significant mobility disabilities, or have difficulty standing for long periods of time. Staff will manage the viewing platform accordingly to make sure all patrons are comfortable during busy times.

Golf Carts

Golf carts operate each day when the gates open until the gates close. Golf carts will be available to transport patrons with mobility impairments. Golf carts travel to and from parking lots and around the event site. Pick-up and drop-off points for golf cart transportation included the Access Tent inside the site footprint near Gate A on S. 1st St. and/or any of the Accessible Viewing platforms. Any additional rules and guidelines for golf cart transportation will be distributed on-site for patrons who might require this service.

Powered Mobility Devices

Guests with mobility disabilities are welcome to use motorized wheelchairs and three or four wheeled scooters at the Big Machine Music City Grand Prix. For safety reasons, guests may NOT use golf carts, all-terrain vehicles, two wheeled scooters or motorbikes either in the venue itself, or in the parking areas.

Prescription Medicines

Prescriptions must have a prescription label. Photo ID must match the prescription label. For the safety of our staff please dispose of all medical waste/syringes in the proper receptacles in our stadium restrooms.

Special Dietary Needs

If a patron has special medical dietary restrictions, a personal amount of food will be allowed in if accompanied by a doctor's note. Please contact ada@musiccitygp.com with any questions or concerns.

Sensory Needs / Mother's Lounges

Guests with sensory needs can check out KultureCity Sensory Kits at our Fan Services window in Section 124 of Nissan Stadium, or at our Interior Gate C Fan Services location. Sensory Kits include noise cancelling headphones, fidget items, and emotional rating cards. Our sensory room was designed by medical professionals specifically for the needs of those who may need a quieter and more secure environment while attending an event. We also have quiet areas located in the Mother's Lounges which our fan services team can escort you to.

Interpreting Services

Please make your requests as early as possible, and no later than 4 weeks prior to the Big Machine Music City Grand Prix. Please send request to ada@musiccitygp.com.

Additional Auxiliary Aids and Services

For any other requests or questions regarding auxiliary aids and/or services not covered in the paragraphs above, please email us at ada@musiccitygp.com.

SERVICE ANIMALS - Definition and Policies

The Big Machine Music City Grand Prix welcomes and supports the rights and attendance of all persons with disabilities that rely on the special skills of a trained service animal. What we DO NOT support, nor will tolerate, are pets being misrepresented by their owners as service animals, when in fact they are not. So please, don't do it. Leave your pet at home. We mean it!

Service Animal Definition

A "service animal" means "any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability". The work or tasks performed by a service animal must be directly related to the handler's disability. Emotional support or comfort animals are not considered service animals under the ADA and therefore are not allowed at the Big Machine Music City Grand Prix. Please note that all service dogs, including those from out of the state, are subject to local dog ordinances which include a valid rabies certificate.

Service Animal Policies

For our patrons with disabilities who wish to bring their legitimate service animal to the Big Machine Music City Grand Prix, we ask that you review and follow the policies outlined below:

1. Service animals must always be accompanied by the handler with the disability.
2. Service animals must always be under the control and supervision of their handler.
3. Service animals are not permitted to be left unattended under any circumstances.
4. Handlers are always required to be prepared for and clean up after their animals at all times.
5. We reserve the right to remove and/or refuse access to any service animal from the venue if that animal is deemed to be a health or safety threat to festival patrons, staff, or other service animals, or is in violation of these policies above.

Are the Paddock areas open to everyone?

The SRO Motorsports (GT America), Trans Am Series, and Stadium Super Truck Series Paddock areas are open to any ticket holder at the event.
The IndyCar Paddock (see map) is an exclusive, secure area only accessible to those with the proper credentials or a Paddock Pass.

Can I purchase a Paddock Pass?

Paddock Passes (to the IndyCar Paddock) will not be sold as an “add-on” due to space limitations. The best way to gain access to the IndyCar Paddock is to purchase a Club RPM, East Club, or Turn 9 Club ticket. Information can be found at musiccitygp.com.

Any lost/left items located inside of the Big Machine Music City Grand Prix/Nissan Stadium “campus” will be returned to the Nissan Stadium Lost and Found.

To contact Nissan Stadium about Lost and Found items submit a form to Nissan Stadium Lost and Found.

You can also call Nissan Stadium Administration at (615) 565-4300.

Is there anything else I need to know?

• All racing events are rain or shine. No exchanges, refunds, or rain checks.
• All sales are final. No money refunded.
• Participation in racing events as a spectator is at ticket-holders own risk.
• Tickets and other admissions materials may not be used for advertising, promotions (including contests and sweepstakes) or other trade purposes, without the prior express written consent of the Big Machine Music City Grand Prix.
• Tickets obtained from sources other than musiccitygp.com or ticketmaster.com may be lost, stolen, or counterfeit and in such cases will not be honored or refunded.
• Tickets may not be resold on the premises.
• Patrons may exit and re-enter the venue; your mobile ticket must be scanned when exiting to permit re-entry.